In an effort to decrease warranty repair times, all warranty repair units must be shipped directly to the factories warranty repair center.
This will speed up warranty repair turnaround times by allowing the customer to ship their warranty unit directly to the factory repair facility thereby eliminating the Copper to factory and factory to Copper segment.
We will be happy to assist any customer if there is a problem dealing with a particular factory.
Note: Most manufacturers require an RMA (return merchandise authorization) number before they will accept a return. The telephone numbers to call to request an RMA (return merchandise authorization) number are listed below. Any unit shipped to Copper without an RMA (return merchandise authorization) number will be refused at the door.
Astatic
Astatic/Valor/Omnitronics
1-800-876-9358
RMA number required
Cobra Electronics
Cobra Radios and Accessories
1-800-638-3680
RMA number required
Consumer Electronics
Galaxy Radios & Texas Star Units
1-760-480-8800
RMA number not required
K-40 Electronics
K-40 Products
1-800-228-1291
RMA number required
Ranger Communications
Ranger Radios
1-800-668-6314
RMA number required
Maco
Maco Products
1-800-238-7258
RMA number required
RF Limited
Magnum Products
1-877-624-6869
RMA number required
Tencom, LTD
Solarcon Products
1-800-445-3991
RMA number required
Tripplite
Tripplite Products
1-773-869-1111
RMA number required
Uniden Corp.
Uniden Products
1-800-297-1023
RMA number required
Dosy/QP
Dosy Meters
1-269-663-8574
RMA number required
Connex Radios
Connex Radios
1-814-898-1046
RMA number required
Stryker Radios
Stryker Radios
1-910-221-1086
RMA number required
Northpoint
Northpoint Radios
1-877-638-3710
RMA number required
Damaged Shipments
If you receive a package that has been damaged in route to you, please contact your local UPS office IMMEDIATELY. Request that a representative of UPS pickup the merchandise and return it to us at no cost to you. You must have the merchandise in its original packing and in the condition in which it was received. We will not file a refund or an exchange until UPS agrees to pay for the damages.
