The State of Customer Management in the Relationship Era
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In the Relationship Era, customer relationships (and the way we manage them) have fundamentally changed.
What was once a one-time transaction between a business and a single buyer has evolved into long-term and mutually rewarding partnerships between teams and their customers.
We surveyed 1,059 business professionals to discover how they work together to build lasting customer relationships.
What's inside The State of Customer Management in the Relationship Era report:
- Top objectives businesses prioritized in 2018
- Top teams involved in building customer relationships
- Top customer communication and collaboration channels
- Top challenges with customer relationship management
- Top integrations for maximizing team productivity
- And so much more!