Worktual Contact Centre
Integration byWorktual Contact Centre integrates seamlessly with Copper CRM, enabling agents to manage calls, chats, and omni-channel interactions within one platform. With unified interaction history, real-time chat handling, and built-in calling, agents deliver faster, consistent, and more efficient customer support without leaving the CRM.
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Worktual Contact Centre enhances Copper CRM by integrating advanced omni-channel communication capabilities directly into the Copper CRM workspace, allowing agents to initiate, manage, and monitor all customer interactions — like calls and chats — in one unified platform.
Key Features:
Direct Chat from Copper CRM
Agents can initiate and respond to customer chats without leaving the Copper CRM interface. This includes support tickets, live chat sessions, and internal collaboration, streamlining agent workflows and minimizing resolution time.
Omni-channel Chat Handling
Worktual supports real-time chat management across multiple customer touchpoints including Facebook Messenger, Instagram DMs, WhatsApp, and AI-powered chatbots — all within the Copper CRM environment. This enables agents to deliver consistent experiences across platforms, without needing to switch between tools.
Integrated Calling Capabilities
Agents can make and receive voice calls directly from Copper CRM, with built-in call controls, and status management. Unlike traditional telephony systems that require external integrations or hardware-based setups, Worktual offers a cloud-based solution embedded within Copper CRM, improving accessibility, tracking, and operational agility.
Unified Interaction History
Agents get a complete timeline of customer interactions (calls, chats, and ticket history) inside Copper CRM. This ensures every conversation is informed and context-rich, enhancing customer satisfaction and first-contact resolution rates.
