Case study

Egan Company strengthens cross-departmental communication with Copper

A specialty contractor and Minnesota’s largest single-source provider with nearly 1,000 employees, Egan has driven continued growth despite a shift to hybrid work using Copper’s mobile app and key integrations.

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As Egan’s different operating groups continued to grow in size and complexity, the executive team knew it couldn’t continue to scale without a central platform providing a single source of truth for customer relationships across the organization. Having moved away from Microsoft Dynamics as its CRM two years prior, and with the team fully reliant on Gmail for daily operations, a CRM with a strong Google integration was a must. Four years after onboarding Copper, Egan now has:

  • 14 pipelines across 17 teams
  • 89% adoption of the Copper mobile app for on-the-go tracking
  • Full visibility into all customer interactions
  • A custom ERP integration built using Copper’s Open API

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