Cookie Policy

Last Modified: 03/09/2021

As you navigate our websites and our CRM platform (“Platform”), Copper may collect information through the use of commonly used information-gathering tools, such as cookies and similar technologies. This Cookie Policy explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies store user preferences and other information, like type of browser and device, language preference, and operating system.

Cookies set by the website owner (in this case, Copper) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.

What types of cookies does Copper use?

The types of cookies served through our website and the purposes they perform are as follows.

• Targeting cookies: These cookies are used to make advertising messages more relevant to you. We partner with third parties to either display advertising on our website or to manage our advertising on other sites. Our third-party partners may use cookies to gather information about your activities on our website and other sites in order to measure the effectiveness of our advertising or to provide you with advertising based upon your browsing activities and interests (“Interest Based Advertising”). We also use cookies associated with social networking sites, which enable you to share pages and content that you find interesting on our website through third-party social networking and other websites. These cookies may also be used for advertising purposes, too.
• Strictly necessary cookies: These cookies are required for the operation of our website and Platform. Examples of strictly-necessary cookies include those used to authenticate the use of the Platform, to enable and support our security features, and to help us detect malicious activity.
• Performance cookies: These cookies are used to understand how our website and Platform is used in order to enhance their performance and develop them according to the preferences of our customers and visitors. For example, cookies may be used to track and provide trend analysis on how our users interact with our Platform, to track errors, and to measure the effectiveness of our promotional campaigns.
• Functional cookies: These cookies are used to enhance the performance and functionality of our website and Platform, but are non-essential to their use. For example, cookies can tell us which language you prefer and what your communications preferences are.

How does Copper use cookies in its web and mobile applications?

Copper uses first- and third-party cookies to power certain functionality within its web- and mobile-based applications, including to provide in-app product guides and chat communications. If you choose to connect your Copper account to one or more of our integration partners, Copper may use cookies to facilitate the interoperability of your Copper account with this third-party software. These cookies are strictly necessary and may not be disabled through the opt-out mechanisms described below. In addition, third-party software that you integrate with Copper may use cookies and other tracking technologies as part of their service offering. Cookies used as part of our partners’ service offerings are subject to those partners’ cookie policies, and are not covered by this Cookie Policy.

How does Copper use cookies for analytics purposes?

We may use first- and third-party cookies to track and analyze usage information. For example, we use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help us analyze how our website is used, including the number of visitors, the websites from which visitors have navigated to our website, and the pages on our website to which visitors navigate. This information is used by us to improve our website.

We use Google Analytics with restrictions on how Google can process our data enabled. For information on Google’s Restricted Data Processing go to https://privacy.google.com/businesses/rdp/. You can learn about Google’s privacy practices by going to www.google.com/policies/privacy/‌partners/. Google, Inc.’s address is 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To opt out from data collection by Google Analytics, you can download and install a browser add-on, which is available here.

Does Copper use other tracking technologies, like web beacons and Flash cookies?

Cookies are not the only way to recognise or track visitors to a website. Clear gifs, also known as web beacons, are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. The Adobe Flash Player (and similar applications) uses technology to remember settings, preferences and usage similar to browser cookies but these are managed through a different interface than the one provided by your web browser. This technology creates locally stored objects that are often referred to as "Flash cookies."

Copper does not use web beacons or Flash cookies. However, third-party services that you may link to the Platform may employ these technologies. These third-party services are not covered by this Cookie Policy. You are encouraged to review these third-party services’ policies and materials for more information concerning their use of cookies and other tracking technologies.

Can I disable and erase cookies?

Yes, in general you may disable and erase some or all of the cookies used on Copper’s website and Platform by following the steps described below. The one exception is that cookies categorized as “strictly necessary” cannot be disabled, although you may be able to block or erase them by changing your browser settings. Note that if you choose to disable certain other types of cookies, such as functionality cookies, certain functionality of our website and Platform may become unavailable. For example, you may need to re-enter your user ID and password to access certain parts of our website.

How do I change my cookie preferences?

Described below are some of the ways for you to control the Copper’s use of cookies in relation to your online activity:

• Website Cookie Preference Tools: You can change your preferences about what cookies are served on our website by visiting copper.com and selecting the button labeled "Cookie settings." You can also exercise your website cookie preferences as to individual cookies by visiting the TrustArc preference center by clicking here.
• Browser Controls: You can set or amend your web browser controls to accept or refuse cookies. You should visit your browser’s help menu for more information. For your convenience, we have linked to instructions on how to adjust/delete cookies on some of the more common web browsers below:

• Internet Explorer
• Google Chrome
• Mozilla Firefox
• Safari

• Disabling Most Interest Based Advertising: Most advertising networks offer you a way to opt out of Interest Based Advertising. For more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
• Mobile Advertising: You can opt out of having your mobile advertising identifiers used for certain types of Interest Based Advertising, including those performed by us, by accessing the settings in your Apple or Android mobile device and following the most recent published instructions. If you opt out, no further data collection or tracking will occur. If, at a later stage, you decide to opt in, we will not be able to continue and track you using the same ID as before, and you will for all practical purposes be a new end user to our system.
• Do Not Track: Some Internet browsers include the ability to transmit “Do Not Track” or “DNT” signals. Since uniform standards for DNT signals have not been adopted, we do not currently process or respond to DNT signals. To learn more about this technology, please visit All About Do Not Track.

If you have already provided us with your cookie preferences and wish to change them, please Click here.

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. The date at the top of this Cookie Policy indicates when it was last updated.

Where can I get more information?

If you have any questions about our use of cookies or other tracking technologies, please email us at privacy@copper.com.