Peer-to-peer support: empowering and engaging customers
Copper’s committed to offer self-service support to our customers. Our Customer Enablement Manager shares her experience with peer-to-peer support.
Katrina Oko-Odoi
Contributor
Client success
Building the Copper Community: Looking back at our first year
How Copper grew our customer community into an active forum for peer-to-peer support and user engagement.
Ken Aponte
Contributor
Client success
How to identify, understand, and exceed customer needs
To fulfill customer needs, you first need to identify them. Learn how to talk about customer expectations and challenges, as well as how to solve them.
Michelle Lee
Contributor
Sales
Your customers’ expectations have changed. Has your business changed with them?
Customer expectations are evolving rapidly… People are less loyal, more impatient, and prefer digital interactions. Learn how to adjust your approach accordingly.
Katrina Oko-Odoi
Contributor
Client success
How to speak your customers’ (love) languages
Carrie Shaw
Contributor
Client success
Putting customers first in a real estate market that keeps getting wilder
Christina Scannapiego
Contributor
Client success
How to write an apology letter to customers that wins back loyalty
Michelle Lee
Contributor
Client success
How to create an outage communication plan
Carrie Shaw
Contributor
Client success
How to calculate customer retention rate (and improve yours)
Dan Virgillito
Dan Virgillito
Contributor
Client success
4 common reasons why customers churn & how to solve them
Copper Staff
Contributor
Client success
How to build rapport with customers & establish trust
Charles Nguyen
Contributor
Client success
What Is an Client Intake Form & How To Build One | Copper CRM
Michelle Lee
Contributor
Client success
A Step-by-Step Guide to Customer Onboarding
Michelle Lee
Contributor
Client success
4 customer service-oriented examples
Michelle Lee
Contributor
Client success
10 Tips to Build More Meaningful Business Relationships
Carrie Shaw
Contributor
Topics
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