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🎉 Add 5+ seats and save up to 22% for life* – contact your Copper representative or hit the Chat button below

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Customer Experience

Learn how to keep your customers happy.

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    Client success : 3 min read

    Peer-to-peer support: empowering and engaging customers

    Copper’s committed to offer self-service support to our customers. Our Customer Enablement Manager shares her experience with peer-to-peer support.

    Katrina Oko-Odoi

    Contributor

    Featured

    Client success3 min: read

    Peer-to-peer support: empowering and engaging customers

    Client success5 min: read

    Building the Copper Community: Looking back at our first year

    Sales5 min: read

    Your customers’ expectations have changed. Has your business changed with them?

    Client success3 min: read

    How to speak your customers’ (love) languages

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    Putting customers first in a real estate market that keeps getting wilder

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    8 Proven Customer Marketing Strategies (+15 Examples!)

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    The Ultimate Guide to Customer Success

    Client success

    Peer-to-peer support: empowering and engaging customers

    Copper’s committed to offer self-service support to our customers. Our Customer Enablement Manager shares her experience with peer-to-peer support.

    Katrina Oko-Odoi

    Contributor

    Client success

    Building the Copper Community: Looking back at our first year

    How Copper grew our customer community into an active forum for peer-to-peer support and user engagement.

    Ken Aponte

    Contributor

    Client success

    How to identify, understand, and exceed customer needs

    To fulfill customer needs, you first need to identify them. Learn how to talk about customer expectations and challenges, as well as how to solve them.

    Michelle Lee

    Contributor

    Sales

    Your customers’ expectations have changed. Has your business changed with them?

    Customer expectations are evolving rapidly… People are less loyal, more impatient, and prefer digital interactions. Learn how to adjust your approach accordingly.

    Katrina Oko-Odoi

    Contributor

    Client success

    How to speak your customers’ (love) languages

    Carrie Shaw

    Contributor

    Client success

    Putting customers first in a real estate market that keeps getting wilder

    Christina Scannapiego

    Contributor

    Client success

    How to write an apology letter to customers that wins back loyalty

    Michelle Lee

    Contributor

    Client success

    How to create an outage communication plan

    Carrie Shaw

    Contributor

    Client success

    How to calculate customer retention rate (and improve yours)

    Dan Virgillito

    Dan Virgillito

    Contributor

    Client success

    4 common reasons why customers churn & how to solve them

    Copper Staff

    Contributor

    Client success

    How to build rapport with customers & establish trust

    Charles Nguyen

    Contributor

    Client success

    What Is an Client Intake Form & How To Build One | Copper CRM

    Michelle Lee

    Contributor

    Client success

    A Step-by-Step Guide to Customer Onboarding

    Michelle Lee

    Contributor

    Client success

    4 customer service-oriented examples

    Michelle Lee

    Contributor

    Client success

    10 Tips to Build More Meaningful Business Relationships

    Carrie Shaw

    Contributor

    Topics

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